Patient Notice - Coronavirus

Latest news and practice protocols for dental patients

Greetings from Wardle Dental Clinic

It has been a difficult and challenging time for all of us and especially for those of you who were unable to access any treatment while suffering from dental problems.

We have now been granted permission to re-open the practice from Monday 8th June 2020 in line with the Government’s guidelines. We will be prepared to start seeing patients on a limited basis and to best support you, we will initially prioritize those with dental emergencies and outstanding or urgent treatments.

We ask for your patience at this time so we can help those patients who are in pain and have been waiting. To ensure everyone’s safety we have put into place several steps, procedures, and protocols.

Please read about the measures we have taken so that your visit to the practice will be as smooth, efficient and safe as possible. We have always enforced the most thorough infection control and disinfection protocols which have been refined to specifically address the risks associated with COVID-19.

Prior to reopening, all the dental surgeries will have been deep cleaned. A schedule is in place for the careful cleaning of all clinical and common areas including door handles, bannisters, floors and hard surfaces with a bleach solution.

Making an appointment

Where possible, please e-mail us with your request for an appointment to:

info@wardledental.co.uk

The Reception team will then telephone you to schedule your appointment. They will ask you a series of screening questions to ensure that it is safe for you to visit the practice. They will also carry out a telephone assessment of your coronavirus infection risk. Any patients with symptoms will be deferred for two weeks.

  1. A new continuous cough
  2. High temperature
  3. Loss of, or change in, normal sense of taste or smell are signs of covid-19 status.

You maybe asked to complete a detailed medical questionnaire. You can do this by clicking on the link below. If required, it is essential that we receive your completed form BEFORE the date of your appointment.

MEDICAL HISTORY CONTACT FORM

We will then telephone you 24 hours prior to your appointment to re-confirm your attendance and to recheck your medical status. If we are unable to reach you, or if you do not contact us, we will need to cancel your appointment slot. During this period it is even more imperative that patients punctually keep their appointments.

Hygienist appointments

Our aim is also to resume hygienist appointments in a few weeks. All hygienist appointments should be made using the same process as outlined above.

On the day of your appointment:

  • If you arrive late, we will not be able to see you
  • Come alone and bring minimal personal possessions. Please wear a face mask

On Arrival

  • Speak at the intercom at the practice door you will be asked to confirm your identity, you will be questioned about your covid-19 status . If all has been answered correctly you will be buzzed in.
  • Your temperature will be taken using a contactless thermometer If your temperature is above 37.8°C or if you have any associated symptoms, you will be asked to return home and self-isolate in keeping with government guidelines
  • You will be asked to clean your hands using the hand sanitiser in reception
  • Please wear a mask whilst in the reception area
  • The practice toilet facilities will not be available to patients
  • You will be called into the dental surgery as quickly as possible and you will be given a peroxide mouthwash to rinse for 30 seconds. This has been shown to be effective in reducing any possible viral load in your mouth
  • All our staff will be utilising personal protective equipment in line with current recommendations and evidence including masks, visors and protective clothing as appropriate for your specific treatment
  • If you need to use the waiting room, please observe the recommended social distancing regulations

After your appointment

  • The Reception team will arrange a follow up appointment if required on the day
  • All patient reception areas will be wiped down before and after your appointment and any card payment machines used will be disinfected after each use
  • Please observe the recommended social distancing in reception

Please rest assured that all the steps we have taken are to ensure your safety when you visit the practice. We will be reviewing and updating our protocols and procedures in line with the guidelines and the scientific evidence, and will keep you updated. If you want to discuss any aspect of your dental care before your appointment, please do not hesitate to contact us.

Finally, we would like to thank you for bearing with us during this challenging time, for your continued faith and confidence in the care that we provide and for your support. We look forward to welcoming you back to Wardle Dental Clinic

With best wishes

Dr Dodia and Dr Senthilnathan